Booking Policy
Invoices
- All invoices must be paid within 24 hours of booking to confirm your appointment.
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- Unpaid invoices after 24 hours will result in automatic cancellation of your appointment.
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- Please note: All services must be prepaid in full prior to the appointment date. Payment on the day of services is not accepted.
Cancellations & Rescheduling Policy
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- 48-Hour Notice: Clients may cancel or reschedule their appointment up to 48 hours before the scheduled time without penalty.
- Late Cancellations: Cancellations made within 24 hours of the appointment will incur a $25 cancellation fee. The remaining balance will be refunded.
- Refunds: Refunds are typically processed within 5-7 business days.
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Thank you for your understanding and cooperation.
Infestation Policy
At T's Touch Services, we are committed to providing safe, high-quality, and pristine cleaning services for all of our clients. To protect both our staff and other clients, we maintain a strict no-infestation policy.
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No Service with Infestations: We do not provide cleaning services for any property with an active infestation of any kind.
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Disclosure Requirement: Clients must inform us of any known infestation issues before booking or at the time of scheduling.
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Cancellations & Refunds:
- If an appointment is canceled at least 48 hours in advance due to an infestation, clients are eligible for a refund.
-If an infestation is discovered at the time of service and was not disclosed in advance, the appointment will be canceled immediately, and no refund will be issued.
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Our goal is not to withhold funds, but to ensure the health, safety, and satisfaction of all clients while maintaining the highest service standards.